Modern Councils Are Service Providers

Modern service providers need to give their customers a seamless digital experience.

  • Council Space Details Screen

Residents expect a fully integrated online solution from their councils, just like they get from commercial providers.

It's not enough to simply "be online" anymore.

Your residents expect you to be keeping up with them, working when and where it's most convenient for their lives, and solving the problems that they identify with.

This level of quality isn't a "nice to have" these days, it's simply a minimum standard.

We Create Solutions That Make Communities Love Their Councils

Need2Know.io enables Australian local councils to offer 100% of their services to the communities they serve, entirely online.

Council Service Request Details
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Our Vision

A society where the resources of local government can be directed towards improving the communities they serve rather than administering them, and where local government is seen by those communities as an enabler of innovation and change, rather than a barrier to it.

How It Works

  • 1

    Solve Your Communities Problems

    Build powerful workflows for your front-line teams and community members that deliver the services your community needs.

    Capture all the data you need and give your residents a seamless experience every time.

    Editable set of form fields to collect information from Community Members.
  • 2

    Provide Spaces For Your Community To Grow

    List community spaces for your residents to browse and book. Give your community the power to thrive and take full advantage of the spaces and resources your council makes available for them.

    Rentable community space with availability times listed.
  • 3

    Handle Business From a Central Location

    Issue invoices and take payments, all through a safe and secure online portal.

    Every community member has a persistent digital identity that gives them full access to the history of their Requests, Bookings, Invoices, and Payments.

    List of invoices issued to Community Members.

Simple per-resident pricing.

Our pricing is based on a simple per-resident model. This means the Need2Know.io platform is just as affordable to a small country town as it is to a large metro council.

With a simple set of optional packages and support plans, you can find a package that suits your organisations budget without the pain (and awkwardness) of enterprise software purchases.

SaaS, Cloud, Microsoft Azure. We've got all your buzzwords covered.

Need2know.io is 100% cloud-based Software as a Service. Built on Microsofts Azure Cloud platform, hosted in Australian data-centres, and encrypted by default. You know your communities data is safe and sound with a trusted technology partner.

Don't know what any of that means? No worries! You don't need to.

To put it all simply; we do all the work, you just log-in and go.

Azure

Our commitment to remote and small communities

Our founding team come from regional Australia and have experienced the challenges faced by our most disadvantaged communities.

As a way of giving something back, access to the Need2Know.io platform is provided free of charge to communities of less than 5000 people.

We make communities love their councils