A society where the resources of local government can be directed towards improving the communities they serve rather than administering them, and where local government is seen by those communities as an enabler of innovation and change, rather than a barrier to it.
Using our simple data-model editor, powerful form builder, and intuitive drag-and-drop workflow designer, create comprehensive multi-step workflows to guide your community through council processes and collect all the information you need.
With our easy to use Community Portal, allow your community members to create service tickets, manage ongoing issues, and communicate directly with council staff members assigned to their requests.
Community members maintain an ongoing digital identity from one request to another, all from a portal that is beautiful to use on both desktop and mobile, and fully compliant with accessibility regulations.
Through the unique combination of dedicated council and community portals, your team can work directly on the requests from your community members from within the Need2Know.io portal.
Requests can be reassigned to different team-members or departments, comments can be left against the requests for record-keeping, and all important updates are automatically sent to the community member who created the request to keep them in the loop.
Thanks to the persistent digital identity provided to each community member, all service requests are stored against their profile and can be revisited at a later date or as part of subsequent service requests.
Your team gets a 360 degree view of every member of the community so they can know what their needs are and give them the service they want.