Need2Know.io is your Digital Community Centre.

Manage all of your community facing processes from one easy to use platform.

  • Council Location detail screen

Flexibility, Automation, and Power

Need2know.io gives your council everything it needs to deliver world-class service to every member of your community.

  • End-to-end capabilities

    • Resident Profiles
    • Flexible Service Requests
    • Invoicing
    • Online Payments
    • Facility Directories
    • Public Space Booking
    • Email Campaigns - Soon
    • Surveys & Feedback - Soon
  • Your Council, Your Way

    • Sophisticated Workflows
    • Unlimited Custom Fields
    • Infinitely Flexible Forms
    • Configurable Branding
    • Hand-crafted Email Templates - Soon
  • Simplicity, The Way It Should Be

    • No Infrastructure To Manage
    • Transparent, Scalable, Affordable Pricing
    • World Class Support
    • Seamless Implementation
    • A Local Team, With A Local Presence

Keep Up With Your Community

Every resident has a unique profile and account for the platform. Your team can view every detail related to a particular individual, all from the one screen.

Community Member Profile Screen

Be Where Your Community Needs You, No Matter Where That Is

With Need2Know.io, your community gets access to a powerful online portal where they can update their details, request services, manage permits and approvals, and pay outstanding invoices or fines.

Council Service Request Details Screen

Provide Spaces For Your Community To Grow

Need2Know.io allows you to make sure your community gets the most from the spaces and resources your council makes available.

Council Space Details Screen

Flexible Workflows to Fit Your Community

Every council is different, and every council has different processes. Define flexible workflows for each of your council's different processes so you can ensure best-practise and regulatory compliance.

Service Request workflows available from the Council.

Custom Forms for Your Custom Needs

Create custom forms and embed them in your community portal as part of workflows, surveys, and pages.

Preview of Custom Form Built By Council

Take the Pain Out of Payments

Nobody enjoys having to follow up an invoice, or even worse - a parking ticket. Need2Know.io allows your community to process payments for all of their council interactions through one, easy to use portal.

Undraw transfer money rywa

Get Started Today With A 3 Month Trial

Get in touch to discuss the details and arrange a 3 month pilot of the platform in your council.