Find a package that works for your budget.

We have flexible support options and simple per-resident pricing to make our solution affordable to any size council.

Base Solution

Access to the Need2Know.io platform is licensed per-resident per-year. In addition to the base solution price, you need to select which level of support you are looking for from the options listed below.
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$0.50 per resident

$ /year

$0.50 per resident

/year
  • ✓
    Powerful Service Request Workflows
  • ✓
    Dedicated Council and Community portals
  • ✓
    Drag-and-Drop workflow builder
  • ✓
    Automatic email notifications
  • ✓
    List & book community spaces
  • ✓
    Issue invoices & take payments
  • ✓
    Persistent online profile for each community member
Start now

Support Packages

Depending on your budget and requirements, select the support package that fits your needs.

Pricing is per-resident per-year, with a minimum price for the more premium options.

  • Basic

    Perfect for council operations on a budget
    $
    0
    /year
    $
    /year
    No minimum
    Start now
    • ✓
      Cloud hosting and infrastructure
    • ✓
      AI support bot & knowledge base
    • ✓
      Email support
    • ✗
      Live-chat support
    • ✗
      Once per quarter review with a Community Success Manager
    • ✗
      Video/screen-share support via our support team
    • ✗
      Dedicated Community Success Manager
    • ✗
      50hrs per year of included Professional Services consulting

  • Standard

    Our recommended option for most councils
    $
    .25
    /year
    $
    /year
    10,000 resident minimum
    Start now
    • ✓
      Cloud hosting and infrastructure
    • ✓
      AI support bot & knowledge base
    • ✓
      Email support
    • ✓
      Live-chat support
    • ✓
      Once per quarter review with a Community Success Manager
    • ✗
      Video/screen-share support via our support team
    • ✗
      Dedicated Community Success Manager
    • ✗
      50hrs per year of included Professional Services consulting

  • Enterprise

    For councils that want personalised support
    $
    .50
    /year
    $
    /year
    50,000 resident minimum
    Start now
    • ✓
      Cloud hosting and infrastructure
    • ✓
      AI support bot & knowledge base
    • ✓
      Email support
    • ✓
      Live-chat support
    • ✓
      Once per quarter review with a Community Success Manager
    • ✓
      Video/screen-share support via our support team
    • ✓
      Dedicated Community Success Manager
    • ✓
      50hrs per year of included Professional Services consulting

Free for councils under 5000 residents

As part of our commitment to remote and small communities, we make access to the platform available free of charge to communities with less than 5000 residents.

  • Small/Remote Community Offer

    Giving back to where we came from
    $
    0
    /year
    $
    /year
    • Access to the Need2Know.io platform
    • Council & Community Portals
    • Cloud hosting and infrastructure
    • AI support bot & knowledge base
    Find Out How